(This article summarizes the series of 4 CLS LinkedIn posts on postal customs clearance in the EU)
Most ecommerce items are still delivered by designated postal operators (DO), the delivery service provider in the country of destination tasked by the Universal Postal Union (UPU) member country with fulfilling the universal postal service obligation as enshrined in the convention and acts of the UPU.
In each UPU member country, only the DO is entitled to conduct "postal customs clearance". International treaties ratified by all UPU member countries regulate postal customs clearance procedures worldwide, and these, in turn, are reflected in national customs laws.
According to the UPU convention and treaties:
Prior to 1 July 2021, postal customs clearance to the EU was unrivalled in terms of price and simplicity.
DOs were the only operators permitted to clear customs based purely on postal paper forms (physical CN22/CN23 form attached to the shipment). As shipments with a value below EUR 22 were exempt from customs duty and VAT, postal customs clearance for these shipments could be offered practically free of charge.
Consequently, there were effectively two separate ecommerce customs worlds:
This all changed dramatically on 1 July 2021.
On 1 July 2021, the EU VAT Ecommerce Package came into force, changing the EU customs world dramatically:
At the same time, the DOs lost their customs privileges and are now treated the same as express and other stakeholders.
nothing has changed for the customs clearance of consignments above EUR 150,
below that value everything has changed: simplified customs clearance based on
electronic advance data (EAD)
was introduced. And VAT can now be paid at the time of purchase in a third,
non-EU country (via the Import One-Stop-Shop).
Simplified, digital customs clearance for LVC became mandatory for both DO and all other stakeholders. Paper-based customs clearance in the postal sector is now history – all DOs must submit the EU version of EAD to customs.
Some special rights remain – only DOs are allowed to provide simplified customs clearance for consignments valued between EUR 150 – EUR 1000, and the "prima facie presumption" still applies, with DOs allowed to represent consignees without a power of attorney.
Naturally, DOs may continue to use the global data formats standardized by the UPU & the World Customs Organisation (WCO), but these are fully compatible with the EU customs data model. Special postal transit and transshipment only applies to DOs.
DDU (Delivered Duty Unpaid) has become much more expensive and less competitive.
The classic postal model obliges the DO in the destination country to manage customs clearance. This corresponds to the DDU model where the buyer is responsible for all customs procedures and must pay custom duties, taxes, and other fees. In the postal world, the DO may act as the buyer's agent and does NOT need an individual power of attorney.
As a rule, the customs fees (VAT in the case of LVCs) are collected from the recipient, and the DO may charge a fee for this service which is charged to the recipient on a non-discriminatory basis.
According to EU regulations, in the case of DDU the customs fees must be paid by the buyer. However, as dealing directly with customs authorities is time consuming and difficult for consumers/buyers, this step is traditionally managed by representatives.
For postal items, the representative is the designated postal operator (DO) at destination, who has the advantage of not requiring a separate power of attorney. The DO is permitted to charge processing fees for customs declarations and for collecting the fees from the buyer.
The processing fees for collecting customs duties are traditionally fairly high. Prior to 1.7.2021, however, this was irrelevant as almost all postal items fell below the previous threshold value of EUR 22: no customs fees were due and, using the previous paper-based model, postal customs clearance was thus offered free of charge.
As of 1.7.2021, however, postal fees are now collected for all DDU items.
As most items are still low-value consignments (<150 EUR), the fees were suddenly very high compared to the purchase price of the goods.
This has angered recipients, many of whom started refusing to accept delivery due to the increase in indirect costs, and subsequently to order less online. DDU volumes in the postal channel have dropped drastically.
Although this development rendered the UPU postal channel less competitive, EU DOs did not respond by lowering their processing fees or introducing cheaper (digital) payment options. Why?
Probably because, even with overall decreasing volumes, these fees are still highly profitable for the respective DOs.
Most items are still delivered by the EU DOs, but collected directly from foreign online shops and marketplaces at origin, bypassing DOs at origin using the commercial and not the postal channel.
from recipients faced with a new set of unaccustomed postal fees, the “losers”
here are the non-EU DOs: the major EU DOs use the threat of fees to circumvent
non-EU DOs at origin by channelling non-domestic volumes directly into their
networks and the networks of their commercial subsidiaries (DHL, DPD, GLS...). While
smaller EU DOs without their own international operations have, at least,
earned additional income from processing fees.
Since 1.7.2021, the Import-One-Stop-Shop (IOSS) has allowed VAT for low-value-consignments (intrinsic value < EUR 150) to be paid at the time of purchase abroad, provided the seller has registered a IOSS VAT ID number (directly, or via fiscal representative) in the EU.
This model supports DDP (Delivered Duty Paid): the seller is responsible for paying import duties, taxes, and fees.
In the postal sector, this model is not relevant for C2C as consumers do not usually have an IOSS registration in the EU. Corporate B2C senders can now use IOSS, including postal delivery.
With IOSS, EU DOs do not have to collect customs duties as the VAT (in the form of import duties) is paid at the time of purchase.
A simplified digital customs declaration must be pre-lodged by the postal operator based on the EAD information sent in advance by the DO in the country of origin.
In the classic postal model, import customs clearance MUST be carried out by the DO in the destination country. In the new EU model, postal and express LVC are treated equally. Customs data for pre-lodging declarations is similar but not identical to the UPU data model (EAD).
Once IOSS is used, a single customs authority may release items for free circulation throughout the EU.
Large and internationally oriented DOs, such as DE, FR, ES, IT, NL, BE and DK/SE, have not charged for simplified digital pre-lodging.
Others, including some Eastern and South-Eastern EU DOs, are charging fees for IOSS consignments. While customs clearance costs in the commercial sector are in the cent range, some DOs are charging up to EUR 5 (Austria) for this service. Postal delivery of IOSS items has become unattractive for recipients, although generating additional revenue for DOs over the short and medium-term.
In summary, the EU VAT Ecommerce Package has essentially ended the postal customs privilege in the EU. Postal operators are currently charging a wide range of different customs fees, some also for IOSS handling, others not.
As a result, volumes in the UPU mail channel have decreased significantly, with some migrating to the direct entry channels of the big EU DOs, and others to commercial carriers such as DHL, DPD, GLS, etc.
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